Legal Advisory Manager
  • England,North West,Greater Manchester
  • full-time
  • £34,000 - £38,000 per annum
Job Description:
Legal Advisory Manager
Based in Manchester City
5 days a week on site
We are seeking a Legal Advisory Manager to oversee and inspire our client’s Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs.
Key Responsibilities:
*Provide continuous support to Legal Advisors, ensuring they have the necessary resources to excel in their roles.
*Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries.
*Deliver real-time feedback, coaching, and review quality assessments to promote individual growth and development.
*Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues.
*Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field.
*Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead.
*Demonstrate an ability to work with a diverse range of clients, including those in distress, ensuring a compassionate and professional approach.
What You Bring to the Team:
*Background in a supervisory or managerial role i.e. retail.
*Law Degree, Legal Practice Certificate, or equivalent qualification.
*In-depth understanding of the SRA Code of Conduct and the BACP Ethical Framework, and the ability to apply these principles effectively within the team.
*Expertise in reviewing legal documents, business agreements, and conducting commercial legal research.
*Exceptional ability to engage with clients, colleagues, and senior management through various communication channels.
*A strong track record of meeting and exceeding KPIs and targets, with a passion for instilling these behaviours in your team.
INDMANS
48087CHR3
Job number 1634890
metapel
Company Details:
The Portfolio Group
The Portfolio Group are a leading recruitment agency operating in the specialist fields of payroll, credit control, procurement, and HR & Reward.
The jobs on site are for both men and women