X1 Sales and Lettings are looking for an articulate, highly organised and experienced Team Manager/Leader to oversee the Lettings Department in our vibrant and friendly Manchester branch.

About X1 Lettings

X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry, we are a highly successful Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent. As well as supporting and coaching you in this incredible senior role, we will also sponsor your ARLA qualifications (or consider sponsorship of any other qualifications you feel will help you achieve your best). The working environment is completely unique to the property sector, and you will experience a different way of working in a busy, friendly and fast paced environment which we believe enables us to give our clients the greatest service available in the market. Our company has rapid plans for continued expansion over the next 5 - 10 years and so this role is not only a fantastic opportunity in itself - but leaves open doors for future progression with opportunity for candidates to grow and develop their CV beyond what is possible at other agencies.

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

Awards and Accolades

We’re passionate about what we do, and we’re honoured by the recognition we have received along the way. As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise. As we continue to grow, we remain focused on delivering excellence and recruiting top talent to join our journey.

In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards, a renowned name in the industry, awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North East & North West.

The Role

As the Team Leader/Manager for the Lettings department, you will manage operations and lead your team to success. You will be responsible for the management of the lettings team who cover application process through to move-in, daily management of tenant care, renewals, and deposits. The role will be process driven and target focused. This role requires someone passionate about people management and developing team members to the best of their ability. Your exceptional management skills and strong communication both internally and externally will contribute to the overall success of your team’s performance.

Some of the main aspects of the role are as below:

• Ensuring all team members provide impeccable customer service levels and contribute towards positive brand reputation
• Team management and development – 121, team meetings, performance reviews, training, KPIs
• Appropriate management of all tenancy and reposit renewals
• Working in line with compliance legislation
• Managing and registering deposits
• Responsible for pre and post tenancy sign offs
• Ensuring appropriate co-ordination of key and fob handovers and tenant move-in
• Appropriate management of parking
• Ensuring referencing is completed in line with SLAs
• Complaints handling
• Coordinating with internal teams regarding all aspects of lettings processes

About You

We are looking for an experienced, organised and strong people manager to lead and guide our Lettings Team. Experience of successfully managing a team is essential, and property industry experience is desirable but not essential as we are happy to support you through your training and ARLA qualifications.

• Strong team management skills
• Excellent organisational skills
• Proactive approach
• Process and target driven
• Excellent attention to detail
• Use own initiative to effectively problem solve
• Strong communication and customer service skills
• Works confidently in a fast-paced environment
• Passionate about delivering exceptional standards
• Proficient technically
• Professional, positive and enthusiastic approach

If you are an organised and experienced people manager, then we would love to hear from you and have you join us on our journey.

Location: Manchester, Media City
Contract type: Permanent
Hours: favourable working hours of 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday
Salary: We offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We also give our staff complimentary use of our onsite gyms as well as many social events, awards ceremonies and treats throughout the year.

You may also have experience in the following: Office Manager, Administration Manager, EA, Executive Assistant, Office Team Leader, Office Supervisor, Leasing Coordinator, Real Estate Operations Manager, Rental Property Supervisor, Property Leasing Specialist, Housing Management Coordinator, Residential Portfolio Manager, Tenancy Services Director, Rental Asset Administrator, Lease Compliance Officer, Property Rental.

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