Technical Support 

Salary: £27,000 plus fantastic benefits!

Location: Southampton- Hybrid working 

Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. 

Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
 
Your key duties would include the following:
*To troubleshoot and resolve complex issues and escalations - 2nd level support 
*To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
*Acting as a first point of contact for customer calls
*Use the internal system to log and update calls
*To support with software related issues
*Providing regular updates when required to relevant parties- both internally and to customers
*Acting as an escalation point to resolve and troubleshoot complex issues
*Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
*Participate in both functional and technical training
*Documenting all aspects of the work using the internal system
*Collaborate with 3rd party supplier
*To participate with client monthly meetings and reviews 
*To provide support to customers from start to completion
*Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
*Support with the roll out of new software/hardware releases
As a Technical Support Advisor you will have/be:
*2 years + in technical helpdesk support role. 
*To be self-motivated and a contributing member of the team
*Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
*Good time management.
*Ability to work under pressure.
*NVQ1/GCSEs and above (or equivalent) in key competencies
*Excellent Customer Service Skills
*Technical skills in SQL and database management. (preferred)
*Good understanding of Payment systems & Processes (preferred)
*Working knowledge of Windows operating systems from Windows 7 onwards
*Basic networking knowledge
*A good understanding of IT based systems
*Problem analysis/problem solving
*Must be able to communicate effectively with all levels of users.
*Great problem-solving skills and a desire to achieve
*High level of knowledge and understanding of Windows Operating Systems
To be considered please submit your CV asap

INDI