Recruit4staff are proud to be representing their client, a leading Waste / Recycling company in their search for a Customer Relations Executive  to work based in the Birmingham area. 
For the successful Customer Relations Executive our client is offering:
*Salary up to £27,000 per annum
*8:30am to 5:00pm Monday to Friday
*Permanent Position
*Benefits: Company Car, Holidays, Pension
The role - Customer Relations Executive  :-
*Visit customers in the field / to their site for management of their enquiries and complaints
*Planning own diary and making appointments to see customers with the aim to resolve complaints and maintain a continued trading relationship
*Ability to manage a workload through a CRM system
*Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion
*Engage in contractual matters and negotiation of rates where applicable
What our client is looking for in a Customer Relations Executive : -
*Experience in a customer service role - ESSENTIAL
*Customer relations and complaint management experience - ESSENTIAL
*End to End Complaint Resolution - ESSENTIAL
*Excellent communication, inter-personal analytical and Microsoft skills
*A full driving licence and flexibility to travel for meetings/training/site visits - ESSENTIAL
*Minimum 1-year experience within retentions - PREFERRED 
Key skills or similar Job titles: Customer Relations Manager, Customer Retention Manager
Commutable From: Birmingham, West Midlands, Leicestershire, Coventry, Wolverhampton
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.