Location: Bristol/Bath
Salary: £40k £42K + Bonus
Position Available: Scheme Manager (Multi-site)
Are you a driven and a professional in property management? I’m partnered with a growing student accommodation company who are on the lookout for an enthusiastic General Manager to join their dynamic team. If you possess a strong history in property management, exceptional communication abilities, and a talent for creative problem-solving, I want to hear from you.
Key Responsibilities:
Office Administration
*Supervise the administration, housekeeping, maintenance, and security teams, delineating their tasks and responsibilities and devising work schedules as required.
*Foster close relationships with management teams at other Student Castle sites, suppliers, and business partners.
*Develop, revise, and update office documentation as needed.
*Manage staff holiday schedules and records of absences due to illness.
*Oversee timesheets and ensure accurate hours are submitted for payroll.
*Address student inquiries and requests via the generic site email address.
*Administer financial procedures including invoicing, banking reconciliations, expenses, and petty cash.
*Ensure timely rent payments from students and implement credit control for any rent arrears.
*Maintain spending and revenue within budgetary targets.
*Conduct regular team meetings to keep staff informed of changes in company policies and procedures.
*Manage existing nomination agreements.
Customer Care and Pastoral Support
*Provide customer support through front desk, telephone, and written communication, aligned with Student Castle company policies.
*Offer guidance, referrals, and advice to students regarding student life aspects such as mental health, financial matters, learning support, and university life.
*Enforce disciplinary measures against students breaching their Licence Agreement and Acceptable Behaviour Policy.
*Coordinate social events with student input.
*Monitor and update various social media platforms regularly.
*Conduct regular meetings with a designated group of students for feedback and identification of areas for potential improvement or change.
Business Development
*Arrange and conduct sales viewings for potential customers.
*Represent the business at university open days.
*Utilize online resources and social media to promote the Student Castle brand.
*Formulate and implement new marketing strategies.
*Establish and sustain strong relationships with universities and other educational institutions.
Facilities Management Support
*Log and report maintenance issues to the facilities team.
*Utilize property maintenance software to ensure compliance with servicing and Health and Safety requirements.
*Coordinate with external contractors for maintenance issues beyond in-house capacity.
*Notify students of necessary works and access requirements to their rooms.
*Maintain updated servicing and maintenance records.
*Manage service contracts to ensure statutory maintenance of plant equipment, safety equipment, and fire safety systems.
*Collaborate with FM team to explore new maintenance and service partner options.
Additional Duties
*Assist with ad hoc requests essential for business operations, particularly during peak periods like student move-in and move-out weekends.
*Conduct regular inspections of student flats and document findings.
*Manage the summer deep cleaning and maintenance program.
*Recruit new staff across departments when required.
*Organize on-site training for staff and maintain updated training records, ensuring staff complete training within set timelines.
Skills:
*Excellent communication skills
*Proficiency in Microsoft Office, purchasing systems, and knowledge of Accommodation Sector booking systems
*Ability to handle customer complaints with professionalism and confidentiality
Perks and Benefits:
*Private dental insurance
*Private medical insurance
*Sales Incentive Scheme
*Bonus Scheme
Kindly proceed by clicking the ’Apply’ button. I anticipate the opportunity to engage in further discussions regarding this position.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn’t an opt-in, it’s the only way forward.