We are looking for an experienced and passionate restaurant and bar general manager to oversee operations for a destination hotel in East Lancashire. This role demands exceptional leadership, a dedication to outstanding customer service, and a strong background in hospitality management.
Key Responsibilities:
Operations Management:
*Oversee daily operations to ensure seamless service and quality standards.
*Manage staff rostering, holiday requests, and payroll tasks.
*Ensure accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
*Maintain operational knowledge of the EPOS system and make necessary updates.
Customer Service:
*Prioritise customer service and guest needs in decision-making.
*Address and resolve complaints, escalating when necessary.
*Ensure the team proactively gathers and addresses allergy information.
Team Leadership and Development:
*Lead, motivate, and manage front-of-house and bar staff.
*Conduct appraisals, manage performance, and handle staff absences.
*Implement and document training programs for all team members.
*Delegate tasks based on business needs and staff capabilities.
Requirements:
*Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment.
*Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.
*A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.
*Excellent organisational and problem-solving skills, with the ability to prioritize tasks effectively in a fast-paced environment.
*A passion for food and beverage, with knowledge of culinary and mixology trends.
*Familiarity with industry software and technology, including POS systems and inventory management software.
*Relevant qualifications in hospitality management or a related field are desirable.
Benefits:
*Competitive salary and performance-based bonuses.
*Opportunities for career advancement and professional development.
*Employee discounts on food and beverages.
*Health and wellness benefits.
*A dynamic and supportive work environment.