Patient Advisor
other jobs Olivia Hughes Recruitment
Added before 2 Days
- England,North West,Cheshire
- full-time
- £25,000 per annum
Job Description:
Patient Advisor £25,000 per annum
This is an amazing opportunity to join one of the most trusted, award-winning private healthcare clinics in the UK as a Patient Advisor.
As a Patient Advisor, you will support patients throughout their treatment journey, providing a continuous, exceptional quality service. The In-Patient team are a key point of contact for patients and always provide the highest level of patient service.
Key Responsibilities:
*Manage high volumes of incoming enquiries via multiple channels, providing timely, professional, and courteous responses to phone calls and emails.
*Provide accurate information to patients regarding services, prices, procedures and general enquiries.
*Build outstanding rapport with patients - you will play a pivotal role in building trust and supporting patients in all aspects of their treatment.
*Scheduling appointments with patients.
*Collect and verify patient information, and input it into an electronic database.
*Work closely with all departments to ensure a smooth patient journey.
*Provide administrative support, including organising prescriptions, photocopying and preparing patient notes.
*Demonstrate compassion and understanding when addressing the concerns or emotional needs of patients.
*Attend regular team meetings and positively contribute with innovative ideas for continuous improvement to services and processes.
*Diligently keep abreast of competitor activities to stay informed and be active in increasing market position.
About You:
*Ideally you will have experience in a similar customer/patient facing role.
*Having previous experience of patient case management is advantageous but not essential.
*You’ll be exceptionally empathetic with a passion for patient/customer service.
*Your excellent communication skills will enable you to confidently and professionally build a rapport and help patients throughout their journey.
*You’ll have exceptional organisational skills with the ability to prioritise your workload.
*You’ll be PC literate and able to work with IT systems.
The Benefits:
*£25,000 per annum
*33 days annual leave (inc. 8 bank holidays)
*Buy/sell holiday scheme (after 2 years’ service)
*Pension scheme
*Private healthcare
*Employee assistance programme (EAP scheme)
*Enhanced maternity leave (after 2 years’ service)
*Company social events
If this position sounds like the perfect role for you, then please apply today!
Patient Advisor / Patient Administrator / Patient Coordinator / Patient Care Advisor / Admin / Manchester / Cheshire / Lancashire / North-West / North West / Liverpool / Wilmslow / Stockport / Cheadle / Knutsford / Northwich / Alderley Edge / Altrincham / Sale / Macclesfield / Sandbach / Crewe / Holmes Chapel / Warrington
This is an amazing opportunity to join one of the most trusted, award-winning private healthcare clinics in the UK as a Patient Advisor.
As a Patient Advisor, you will support patients throughout their treatment journey, providing a continuous, exceptional quality service. The In-Patient team are a key point of contact for patients and always provide the highest level of patient service.
Key Responsibilities:
*Manage high volumes of incoming enquiries via multiple channels, providing timely, professional, and courteous responses to phone calls and emails.
*Provide accurate information to patients regarding services, prices, procedures and general enquiries.
*Build outstanding rapport with patients - you will play a pivotal role in building trust and supporting patients in all aspects of their treatment.
*Scheduling appointments with patients.
*Collect and verify patient information, and input it into an electronic database.
*Work closely with all departments to ensure a smooth patient journey.
*Provide administrative support, including organising prescriptions, photocopying and preparing patient notes.
*Demonstrate compassion and understanding when addressing the concerns or emotional needs of patients.
*Attend regular team meetings and positively contribute with innovative ideas for continuous improvement to services and processes.
*Diligently keep abreast of competitor activities to stay informed and be active in increasing market position.
About You:
*Ideally you will have experience in a similar customer/patient facing role.
*Having previous experience of patient case management is advantageous but not essential.
*You’ll be exceptionally empathetic with a passion for patient/customer service.
*Your excellent communication skills will enable you to confidently and professionally build a rapport and help patients throughout their journey.
*You’ll have exceptional organisational skills with the ability to prioritise your workload.
*You’ll be PC literate and able to work with IT systems.
The Benefits:
*£25,000 per annum
*33 days annual leave (inc. 8 bank holidays)
*Buy/sell holiday scheme (after 2 years’ service)
*Pension scheme
*Private healthcare
*Employee assistance programme (EAP scheme)
*Enhanced maternity leave (after 2 years’ service)
*Company social events
If this position sounds like the perfect role for you, then please apply today!
Patient Advisor / Patient Administrator / Patient Coordinator / Patient Care Advisor / Admin / Manchester / Cheshire / Lancashire / North-West / North West / Liverpool / Wilmslow / Stockport / Cheadle / Knutsford / Northwich / Alderley Edge / Altrincham / Sale / Macclesfield / Sandbach / Crewe / Holmes Chapel / Warrington
Job number 1645521