Job Description

Head of Property Management – East Anglia Property Management Centre based in Great Shelford.

We currently have an exciting opportunity running and developing an already successful team of Property Management professionals.

As Head of Property Management, you will lead a team of letting specialists, to manage upwards of 2,500 properties, at our Great Shelford Property Management Centre (PMC). Specialising in residential lettings, the teams typically consist of between 15 – 30 people, including Team Manager (s), Senior Property Manager (s) and Property Managers.

Head of Property Management responsibilities:

To provide clear direction and effective management, seeking to continuously improve your PMC, ensuring it provides a market leading, legally compliant and customer focused service for our Landlords and Tenants. Coordinating urgent and routine repairs and maintenance, your responsibilities will include:
*Take overall responsibility for the results, performance, effectiveness, and efficiency of your team, ensuring they are conducting their roles in-line with their individual duties and responsibilities
*Empower your Team Managers to get the best from their teams, through effective coaching and driving development
*Drive a culture of the customer being at the heart of your team’s day, motivating outbound calling and email backups, using reports to understand and drive call performance
*Ensure your property management team are appropriately structured, resourced, supported, and trained, and take accountability for providing an effective and efficient service to all customers.
*Champion and ensure compliance with all current legislation and internal policies and procedures, including checking the compliance of GSRs and EICRs, minimising audit failures, assisting with corrective action as needed
*Take overall responsibility for ensuring your PMC is operating under current processes, procedures, and legislation for property management, lettings and for the wider business. This includes FSA compliance and Health and Safety within the workplace


Head of Property Management skills and experience required:
*Demonstrable experience and understanding of the Lettings business
*Experience of managing a team and developing individuals
*Strong commercial awareness and insight
*Resilient, able to adapt to change quickly
*Great problem solving skills
*Full driving license


Benefits include:
*Life insurance / Car Lease scheme
*Colleague discount scheme! / Perks at work and gym discount
*Aviva Digicare+ and private medical scheme / Employee Assistance Programme


Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

CC00498