Job Title: Customer Support Assistant/ Order Processor
Location: East Suffolk
Contract Details: Permanent, Full Time
Salary: £28,000-£32,000
�?About Our Client:
Our client, an organisation in the construction industry, is seeking a motivated and customer-oriented Customer Support Assistant to join their dynamic Customer Services team. With a strong reputation for delivering exceptional customer service, our client takes pride in creating positive relationships with their customers.
??Responsibilities:
*Efficiently handle and process customers’ orders via telephone, email, and quote conversion.
*Maintain accurate sales and customer records, updating them regularly.
*Keep customers informed of anticipated delivery dates and provide alternative product choices when necessary.
*Assist customers with transport options, costs, and special item orders.
*Stay updated with products, attend team meetings, and contribute to reports.
*Schedule works orders and pick small orders from the warehouse when required.
*Provide excellent customer service through effective communication and problem-solving.
?Essential (Knowledge, skills, qualifications, experience):
*Proven experience in sales administration, sales support, and/or customer services.
*Proficiency in CRM software and MS Office, particularly MS Excel.
Desirable (Knowledge, skills, qualifications, experience):
*Familiarity with sales performance metrics and reports.
*Knowledge of Order Works (training provided).
*Experience with order picking (training provided).
???Technologies:
*CRM software
*MS Office, especially MS Excel
*Order Works (training provided)
??Benefits & Perks:
*Competitive salary package
*Training provided
*Supportive and dynamic team environment
??How to Apply:
If you are a dedicated and customer-focused individual with the required experience, please apply with your updated CV and a cover letter highlighting your suitability for the role. Successful candidates will be required to complete training in Kent.
Join our client’s organisation and be part of a team that is passionate about delivering exceptional customer service! Apply now! ?
�? #CustomerService ?? #OrderProcessing ?? #SalesAdministration ?? #TeamPlayer ?? #AttentionToDetail ??? # ?? #SalesMetrics ?? #CommunicationSkills ?? #TimeManagement ?? #Collaboration �? #Prioritisation
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