We are currently recruiting on behalf of our key client based in Huddersfield who are looking for a temporary Customer Service Administrator to work on a shift basis (opportunity to go permanent for the right candidate) - immediate start.
Hours of work: 4 days on 4 days off - Shifted – 05:30 – 16:30 for 2 shifts then 10:00 – 21:00 for 2 shifts then 4 days off
The successful candidate will be the interface between customers and the company, ensuring accurate information is provided regarding orders pre- and post-delivery.
This is a busy team environment - you must be able to pick up the work quickly - full training will be provided.
Day to day of the role:
*Input and upload manually placed orders accurately into the planning system 
*Negotiate with customers to arrange suitable delivery dates and times when necessary.
*Perform reconciliation duties depending on customer requirements.
*Update the planning system with details to ensure correct site planning.
*Ensure safety critical defects are addressed promptly, putting the site on stop if necessary.
*Regularly contact customers to close out outstanding SIN issues and update the planning system.
*Answer the customer helpline and respond to requests for information regarding deliveries.
*Handle customer queries, such as providing Proof of Delivery (POD) documents.
*Log customer complaints in the system and escalate to the appropriate party.
*Manage responses to customer complaints within agreed timelines.
*Log KPI information for management reports.
*Collate data on additional costs incurred per customer for monthly charging.
*Support the smooth running of the shift with various administrative tasks.
*Record customer details accurately for site works and ensure all relevant systems and teams are updated for accurate planning.
Required Skills:
*Experience in Customer Services.
*Experience in working within a busy team environment
*Ability to pick up the role quickly (although training will be provided)
*Ability to work to deadlines and manage time effectively.
*Professional and helpful attitude towards customers, colleagues, and the public.
*Strong organisational and communication skills.
*Able to cover the shifts required for this role - 05.30 - 16.30 for 2 x shifts then 10.000 - 21.00 for 2 x shifts then 4 days off
Benefits:-
*On site car parking
*Competitive hourly rate from £13 plus Reed benefits
If you are ready to hit the ground running and make an impact, please apply today!