Location - Manchester, Media City
Contract type - Permanent
Hours - favourable working hours of 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday
Salary - We offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We also give our staff complimentary use of our on-site gyms as well as many social events, awards ceremonies and treats throughout the year.

X1 Sales and Lettings are looking for an articulate, highly organised and experienced Team Manager to oversee the Property Management Department in our vibrant and friendly Manchester branch.

X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry, we are a highly successful Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. As well as supporting and coaching you in this incredible senior role, we will also sponsor your ARLA qualifications (or consider sponsorship of any other qualifications you feel will help you achieve your best).

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

The Role

As the Team/Section Manager for the Property Management department, you will manage operations and lead your team to success. You will be responsible for the management of the Property Management team who cover all aspects of maintenance, property inspections, deposit disputes and returns and processing supplier invoices. The role will be process driven and target focused. You will play an integral part in the successful turnaround of the student developments between the move-out and move-in dates of new tenants. This role requires someone passionate about people management and developing team members to the best of their ability. Your exceptional management skills and strong communication both internally and externally will contribute to the overall success of your team’s performance.

Some of the main aspects of the role are as below:

• Team development
• Team management – 121, team meetings, performance reviews , training, KPIs
• Working in line with compliance legislation
• Responsible for post-tenancy sign offs
• Responsible for deposits and reposit internal and external communications and disputes in line with SLAs
• Ensuring all inventories, inspections, check-outs and turnarounds are completed in line with SLAs
• Management of invoice processing and ensuring internal charges raised correctly
• Ensure maintenance have appropriate stock and stored correctly
• Effectively overseeing maintenance and cleaning schedules
• Ensuring quality of all works completed
• Ensuring all team members provide impeccable customer service levels and contribute towards positive brand reputation
• Complaint handling
• Successful completion of summer turnaround

About You

We are looking for an experienced, organised and strong people manager to lead our Property Management Team. Experience of successfully managing a team is essential, and property industry experience is desirable but not essential as we are happy to support you through your training and ARLA qualifications.

• Strong team management skills
• Excellent organisational skills
• Proactive approach
• Process and target driven
• Excellent attention to detail
• Use own initiative to effectively problem solve
• Strong communication and customer service skills
• Works confidently in a fast-paced environment
• Passionate about delivering exceptional standards
• Well presented
• Proficient technically
• Professional, positive and enthusiastic approach

If you are an organised, engaging and experienced people manager then we would love to hear from you!

You may have experience in the following: Property Manager, Lettings Manager, Estate Agency Manager, Facilities Manager, Section Manager, Office Manager, Senior Property Administrator, Operations Manager, Compliance Team Leader, Team Leader, Property Team Supervisor, Real Estate Operations Manager, Customer Service Manager, Portfolio Manager, Site Manager, Tenant Relations Manager, Regional Property Coordinator, Housing Manager, Building Services Manager, etc.

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