THE OPPORTUNITY:

Macildowie are currently recruiting for Customer Service Advisors working for part of a large organisation based in Leicester City Centre. Your purpose in the role will be to undertake client specific duties and ensure the smooth running of the department by answering calls and emails in a timely and efficient manner, to provide an excellent level of customer service through all communication channels.

Shifts will be Monday to Friday between 8am to 6pm

THE ROLE & YOUR RESPONSIBILITIES:

Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured

Raising maintenance/security/Health & Safety orders via the company computerised databases following agreed procedure on which performance will be measured

Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA

Obtaining authorisation as appropriate for works exceeding set guidelines

Using email to inform and receive instruction

Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors

Monitoring overdue orders through to completion

Managing and resolve customer complaints

Ensuring set performance targets and KPI’s are met

Any other reasonable duties which may be requested

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered you must be computer literate, have strong communication skills, be customer focussed, have the ability to multi task and be flexible.
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region’s premier employers. To search for all of our live jobs please visit us at macildowie.com.