Customer Service Administrator

Epsom, Surrey (Office based, please check you can commute to post code KT19 before applying) 

£26,000

Hours: 9;00-17:30 Monday - Friday 
A highly successful and growing business within the leisure/entertainment sector is looking for an experienced Customer Service / Administrator who is looking for a career and not just a job.

It’s a busy and varied role. Previous experience in a similar role along with excellent communication, organisational skills and attention to detail are essential.
Your responsibilities will include:
*Answering emails / phone calls from customers and solving issues
*Follow the complaints procedure and logging all correspondence.
*Liaising with suppliers and couriers to help organise customer requests.
*Provide troubleshooting advice and arranging spare parts to be delivered.
*Logging customers who may require on site engineer visits.
*Dealing with returns – working closely with the supplier and shipping company
*Liaising with Engineers and scheduling installations
*Generating reports for management
*Implement systems and procedures
*Check and respond to Google reviews
*Working on a ticketing system
Skills and experience
*At least 2 years’ customer service experience with an eye for detail
*Excellent customer service
*Handling and resolving problems or experience scheduling
*A technical mind would be an advantage
*Able to multi task and prioritise
*Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.
*Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them)
Additional Information:
*Genuine career progression / into management role
*Based in Epsom
*Monday – Friday, 9am – 5.30pm
*Onsite parking
*20 days holiday plus bank holidays
*Pension scheme
*Genuine career progression