Company description:
ClearCourse
Job description:
Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly and being able to exhibit to clients just how much it can do? Well this may be the role for you! 
This is a brand new position within our helpdesk function that has just opened up. You will be joining an established team with a top level product, fantastic culture and a great list of benefits too. CSY (part of the ClearCourse Group) is a well-regarded, software creator that provides systems and e-commerce web sites to retailers.
Key responsibilities:
*Taking customer support calls
*Diagnosis of hardware and software issues over the phone and via remote access
*Assisting customers to resolve software and hardware problems.
*Liaising with other departments to assist with resolving customer issues
Experience required:
*A sound understanding of IT hardware and software
*Excellent communication and customer service skills
*Excellent problem-solving skills
*Ability to use own initiative
*Able to work in a team
*A patient and organised approach
*Ability to meet deadlines and prioritise workload
*Able to work under pressure
*A willingness to keep up to date with IT developments
*Experience of EPOS systems an advantage
Schedule:
*Monday to Friday
*Weekend availability
Experience:
*IT Support: 1 year (preferred)
Work Location: In person
If you want to be a part of a fast-growing PE-backed organisation - APPLY now!