Sales Order Administrator / Customer Service Coordinator
£Competitive plus annual bonus
Birmingham Business Park, B37
Mon - Fri, 9am - 5pm
Overview:
Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.
They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.
Duties will involve:
*Create and update orders and delivery requests in accordance with the Company’s procedures
*Develop and maintain good and effective working relationships between customers, suppliers and sales staff
*Support the sales teams in their objectives
*Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
*Check customer and manufacturer acknowledgements
*Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to
*Work with colleagues to achieve team objective and KPI targets
*General office duties such as visitor reception, admin and filing
Essential Experience:
*Well-developed telephone call handling skills
*Have excellent written and oral communication skills
*Must be able to communicate effectively and be polite and assertive when required
*Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD’s etc
*Ability to work calmly under pressure and make correct decisions
*Ability to listen and be patient when required
*Able to work accurately and quickly
*Must show evidence of being organised and responding promptly
*Evidence of building relationships with customers or suppliers
*Have relevant experience of customer service support and administration
*Good IT Skills - Outlook, Word, Excel and general Windows environment
*Must reside within a commutable distance form the office
Desirable Experience:
*Knowledge of managing orders within customer credit limits
*Experience of dealing with invoice queries
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs please assume you have been unsuccessful.
Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk