As the Senior Credit Controller, you will take charge of the entire credit control process, ensuring efficiency and effectiveness across multiple brands with varying criteria. Your expertise will help identify improvements in debt collection and maintain the financial health of the organisation.
Key Responsibilities:
* Credit Control Management:
*Implement efficient credit control and management practices to optimise cash flow.
*Oversee the credit control process for multiple brands, ensuring tailored approaches for each.

* Debt Collection Improvement:
*Identify and recommend enhancements within the debt collection process to drive results.

* Payment Processing:
*Post and allocate customer payments, manage credit card transactions, and issue manual credits efficiently.

* Direct Debit Management:
*Manage monthly direct debit collections and address any direct debit bounces promptly.

* Client Communication:
*Produce client statements, send reminders, and follow through the credit control process, progressing to Letters Before Action (LBA) when necessary.
*Engage with clients via telephone, email, and post to resolve queries and negotiate payment terms.

* Dispute Resolution:
*Handle challenging accounts with a hands-on approach, achieving settlements and ensuring adherence to contractual terms through effective negotiation.

* Financial Reporting:
*Manage write-offs, bad debt provisions, and the establishment of payment plans.
*Prepare monthly credit control reports to minimise the risk of bad debt and provide insights on aged debtors.

* Senior Management Liaison:
*Deliver monthly reports to senior management detailing the current status of the ledger and managing ad hoc credit control and accounts receivable information requests.

* Credit Checking Process:
*Implement and oversee a robust credit checking process to support informed decision-making.

* Accountability:
*Take complete responsibility and accountability for all credit control and accounts receivable matters.

What You Bring to the Team:
*At least 2 years of experience in end-to-end credit control and accounts receivable processes.
*Understanding of legal procedures related to credit control.
*Strong written and verbal communication skills, especially during challenging customer negotiations.
*Ability to work under pressure and multitask effectively.
*Proactive and independent work ethic, maintaining confidentiality at all times.
*Excellent IT skills, particularly in Microsoft Excel, Outlook, and Word.