As the Billing Manager, you’ll take the helm of the Telecom and Mobile Billing Operations, ensuring that the team delivers top-notch accuracy and efficiency. You’ll lead a talented team and oversee daily billing operations, driving excellence in every aspect of service delivery.
Key Responsibilities:
1. Billing Operations Management:
*Command the end-to-end billing process using the aBillity platform, ensuring every invoice is generated on time and with precision.
*Maintain and optimise the billing system data to meet evolving business needs.
*Monitor customer usage trends and implement proactive alerting procedures.
*Oversee CDR imports from all billing suppliers to ensure seamless operations.
2. Data Analysis and Reporting:
*Dive deep into billing data to uncover trends and discrepancies, providing actionable insights for continuous improvement.
*Create comprehensive monthly reports and challenge existing methodologies to elevate reporting quality.
*Produce detailed dealer and staff commissions reports while enhancing data accessibility for the entire organisation.
3. Customer Support Excellence:
*Be the go-to problem solver for customer billing inquiries and disputes, ensuring swift resolution and satisfaction.
*Work collaboratively with sales and support teams to guarantee a smooth billing experience for clients.
*Liaise with the Credit Control team to tackle outstanding issues and secure timely payments.
4. Compliance and Audit Leadership:
*Champion compliance with industry regulations and internal policies, implementing robust billing controls to safeguard against errors and fraud.
*Continuously review and refine existing processes, aiming to standardise, simplify, and automate wherever possible.
5. Inspiring Team Leadership:
*Lead, mentor, and motivate a team of billing specialists, fostering a collaborative and high-performance environment.
*Provide ongoing training and support on the billing platform and processes, helping team members excel.
*Collaborate closely with Finance and Credit Control teams to streamline invoicing and collection processes while enhancing overall productivity across departments.
What You Bring to the Team:
*Proven experience in a similar role within the Telecom industry.
*Exceptional leadership and organisational skills with a knack for identifying efficiencies.
*Confidence and creativity, maintaining composure under pressure.
*Outstanding written and verbal communication skills.
*Familiarity with the aBillity billing system is a plus!