Success Recruit are currently working with a construction engineering company who are seeking to recruit a Service Co-ordinator to join their busy office in Central Essex.
The successful Service Co-ordinator will be working closely with a busy service team that ensure exceptional communication and customer service is provided at all times to their loyal client base. Previous industry experience within a busy construction, facilities management, or a public facing (retail) position would be advantageous.
The successful Service Co-ordinator will be expected to:
· Have previous customer service experience within a busy office environment
· Able to listen and build strong rapport with clients
· Able to communicate and educate clients the importance of service to improve sales
The successful Service Co-ordinator will be rewarded with:
· Working for an International Business with a family feel.
· Opportunity for personal development
· Employee care scheme and bonus offered, subject to business performance
Job Description:
The purpose of this position is to support and manage multiple client site locations ensuring the delivery of service is always managed and clients are kept up to date at all times.
Duties to include but not limited to:
· Managing incoming and outbound calls from facility managers and constructions site managers
· Managing CRM and keeping up to date
· Answering all incoming emails on breakdown service and maintenance
· Ensuring all engineers administration is up to date prior to site visits
· Raise and issue quotes for work, training, spare parts, subcontractors work
· Proactively chase quotes with clients
· Ensure all Health & Safety administration is up to date
· Manage all administration for site work and create worksheets /PO numbers
This is an excellent opportunity for someone to work in a busy position that enjoys providing strong attention to detail and communication over the telephone as well as over email to customers. Previous customer service experience is essential and the ability to meet deadlines in a busy working environment.
Training will be provided however strong communication skills to support with sales and account management is essential.
Hours: Monday to Friday - 8am - 4.30pm - however some flexibility can be on start or finish time
Salary: Circa £34k dependant on experience
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