X1 Sales and Lettings - Lettings Administrator, Tenancy Care

X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry, we are a rapidly expanding Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent. We pride ourselves on providing a high quality rental experience whilst building strong and lasting relationships with our tenants and landlords alike. 

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility. 

Awards and Accolades

We’re passionate about what we do, and we’re honored by the recognition we’ve received along the way. As a leading agency, we’re committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise. As we continue to grow, we remain focused on delivering excellence and recruiting top talent to join our journey.

In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards, a renowned name in the industry, awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North East & North West. 
We’re also proud of our past achievements, including being named Best Lettings Agency in Manchester by the UK Property Awards for three consecutive years through 2023, and winning Best Lettings Agency in Merseyside in 2022. In 2021, X1 was awarded Gold by the British Property Awards, and The Negotiator recognized us as Lettings Agency of the Year.

The Role – Your Focus and Contribution

As a member of the Lettings team, you will be responsible for administration of the application process through to move-in, daily management of tenant care, renewals, and deposits. The role will be process driven and customer facing, your strong organisational and communication skills both internally and externally will contribute to your overall success in the role. This is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success.

- Working in line with compliance legislation
- Completion of all tenancy and reposit renewals adhering to SLAs
- Ensuring appropriate communication with SAM regarding notices received
- Deposits and reposit registered inline with SLAs
- Ensuring all compliance documentation on internal system(s)
- Responsible for completion of pre-tenancies
- Co-ordinate key and fob handovers and tenant move-in
- Management of parking
- Ensuring referencing is completed in line with SLAs
- Processing of holding deposits inline with legislation and SLAs
- Provide impeccable customer service levels and contribute towards positive brand reputation
- Complaint handling
- Ensuring internal systems are kept up to date with all contact details and relevant notes

About You

We are looking for a highly organised individual, with an eye for detail, great self management skills, someone is proud of what they do and has a people friendly personality. 

• Team player
• Excellent organisational skills
• Pro-active approach
• Process driven
• Excellent attention to detail
• Use own initiative to effectively problem solve
• Strong communication and customer service skills
• Works confidently in a fast-paced environment
• Passionate about delivering exceptional standards
• Well presented
• Proficient technically
• Professional, positive and enthusiastic approach

We offer :

A competitive salary, 25 days holiday plus Bank Holidays and additional paid time off at Christmas and investment in your on-going training and development. We also offer complimentary on site gym access and a whole host of employee perks such as discount cards and regular treats and staff events.

Department - Lettings
Location - Liverpool
Salary - Competitive, dependent on experience
Contract type - Permanent
Hours - 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday

REF-217 860