Contract Personnel are recruiting on behalf of our client based in Thetford, Norfolk who are looking for an experienced Field Service Engineer to join their team on a permanent basis.
Our client specialise in compressed air systems, looking after everything from air demand through to air supply, maintenance and air quality testing
The role 
• Reporting to the Service Manager and liaising with the service coordinators.
• The candidate will be responsible for the following type of work
o Service
o Repair
o Fault diagnosis
o Commissioning of new equipment
• Manage and utilise the Protean software system.
• Communicating customer requirements back to the service coordinators in written format. Communicating any changes in site circumstances or changes to site equipment back to the service coordinators in written format.
• Identifying spare parts requirement on site including part numbers and reporting back to the service coordinators in written format.
• Referring complaints of service or product failure to service coordinators for investigation by the Contract Manager.
• Communicating solutions, successes, and opportunities to the Service Manager.
Your experience/qualities will include:
• HND/HNC in an engineering discipline preferable but not essential
• Calmness under pressure.
• Must be able to diagnose and solve equipment faults.
• Maintain records to a high standard.
• Good interpersonal relationship skills.
• Good decision-making, communication, and IT skills.
• Should have sound practical judgement of priorities.
• Willingness to work alone and as part of a team.
Pay Rate
£30,000 to £35,000 Per annum - dependant on experience
Shifts/Hours
8.30am to 17.30 Monday to Friday 
Benefits:
• A competitive employee pension scheme
• Medical cash back scheme
• Holiday purchase scheme
• Share scheme after 1-years service
• Training and development
• Company vehicle (where the job requires)
• Company mobile phone and IT equipment (where the job requires)