Ref: 733
Hours:- Mon - Fri 08:45 - 17:00
Our client is looking for an Operations Planner to provide a pro-active and efficient customer care service package to existing and potential customers, by ensuring that all enquiries are resolved efficiently, effectively and within the department’s service level commitments, striving to continuously improve processes and procedures.
Benefits:
*Competitive Commission scheme
*33 Holidays (including bank holidays)
*Free Holiday on your Birthday
*5- and 10-year Long Service Award
*Flexi-time policy
*Contributory Pension Scheme
*2 x basic wage death in service benefit
*Opportunities for development
*Private on-site gym facilities
*Westfield Health
*Eye Test Vouchers
*Access to Reward Gateway (discount platform)
The role:
*Provide excellent customer service in line with their departmental standards, procedures, and guidelines.
*Coordinate Preventative maintenance and breakdown visits utilising their planning software.
*Sourcing and requesting appropriate resource for the job, engineers, plant etc.
*Placing orders to suppliers and chasing when applicable
*Organising despatch of parts for delivery or collection.
*Maintain customers’ records.
*Deal with customer queries professionally and efficiently.
*Assisting with the contract renewal process
*Taking ownership of jobs and seeing through to completion
*Updating their software systems
*Track and manage costs on jobs.
*Any other duties as reasonably required.
The successful candidate:
*Experience in a customer service role.
*Ability to work under pressure and deal with challenges in a professional and calm manner.
*Excellent communication skills and demonstrate ability to communicate with people face to face, on the telephone, and via written communication.
*Ability to take ownership for all customer service-related enquiries received and see through to full resolution.
*Confidence to use initiative and make sound commercial decisions.
*Flexibility and ability to prioritise.
*Fully conversant with Microsoft Word, Outlook, and Excel
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.