Assure Personnel are pleased to be working with a fantastic client based in Colchester to recruit for a Customer Account Coordinator. This role will involve supporting the sales team and customers to ensure orders and quotations and processed in a timely manner.
The Role
*Processing sales contract orders and management of call off schedules in line with customer requirements.
*Management in coordination with the logistics team, booking site deliveries and any special offloading considerations.
*Ensure customer enquiries and complaints are dealt with promptly and efficiently.
*To monitor customer emails via CRM case management and process based on priority.
*Answering phone and dealing with enquiries efficiently
*Support customers/sales team with technical quotation requests in coordination of the design team promptly.
*To maintain regular contact with Area Sales Managers to ensure monthly sales are maintained in line with customers’ requirements.
Experience Required
*Experience working towards KPI’s and objectives
*A background in Customer Services
*Experience in construction projects
*Ability to work under pressure
*Strong communication skills
For this role, you must be willing to travel their branch in South Suffolk at least once a week. Please apply now or give us a call to find out more!
REF: INDCO