Rewards and Benefits on offer:
*Immediate start.
*Working for a blue-chip company with a great team-based culture.
*Varied and interesting job role.
*Working Monday-Friday.
*Opportunity to work from home one day a week.
*Great resources.
*Great team culture.
*Any support required is provided.
The Company You Will Be Working For;
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.
We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.
The Role you will be Doing;
*Answering inbound calls from customers.
*Liaising with customers via email.
*Resolving customer complaints.
*Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
*Responsible for managing effective communication and coordination between team members.
*Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
About You;
*Telephony experience
*Customer resolution experience
*Excellent communication skills
*Good time management skills
*Highly organised and good at multitasking with the ability to prioritise workload and requirements
*Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint