1st Line Support Engineer
other jobs In Technology Group Limited
Added before 10 hours
- England,South West,Bristol
- full-time
- £120.00 - £130.00 per day
Job Description:
1st Line Support Engineer - Contract Vacancy
IR35 Status: Outside
Rate: £130 p/d
Contract Length: 6 Months initially
Working Location: Bristol (Full-Time) - Hybrid working available after first month.
My client has a requirement for a 1st Line Support Engineer on a 3-month contract. The client is a managed service provider that supports clients with their infrastructure, networks, and technology.
The client has had internal team changes and requires support on their service desk while searching for a permanent solution.
Responsibilities:
*Provide 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner.
*Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution.
*Monitor and escalate incidents to the relevant team or external vendor where required.
*Liaise with other teams and departments to ensure timely resolution of incidents and requests.
*Identify and escalate any potential problems or issues to the Service Desk Manager.
*Provide regular updates to customers on the status of their incidents and requests.
Technical Skills:
*Office 365
*Windows Server
*IT Service Management Tools (ServiceNow, Remedy, or similar)
*Basic Networking Principles
*Active Directory
*Exchange
If the skill set is relevant, matches your experience and you’re interested, please apply now!
In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
IR35 Status: Outside
Rate: £130 p/d
Contract Length: 6 Months initially
Working Location: Bristol (Full-Time) - Hybrid working available after first month.
My client has a requirement for a 1st Line Support Engineer on a 3-month contract. The client is a managed service provider that supports clients with their infrastructure, networks, and technology.
The client has had internal team changes and requires support on their service desk while searching for a permanent solution.
Responsibilities:
*Provide 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner.
*Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution.
*Monitor and escalate incidents to the relevant team or external vendor where required.
*Liaise with other teams and departments to ensure timely resolution of incidents and requests.
*Identify and escalate any potential problems or issues to the Service Desk Manager.
*Provide regular updates to customers on the status of their incidents and requests.
Technical Skills:
*Office 365
*Windows Server
*IT Service Management Tools (ServiceNow, Remedy, or similar)
*Basic Networking Principles
*Active Directory
*Exchange
If the skill set is relevant, matches your experience and you’re interested, please apply now!
In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
Job number 1650611
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Company Details:
In Technology Group Limited
In Technology Group are proud to deliver exceptional recruitment services to the Technology, IT & Digital sectors across the UK, Europe and the US. Ou...