IT Support Engineer
  • England,Yorkshire and The Humber,South Yorkshire,Sheffield
  • full-time
  • £28,000 - £32,000 per annum, negotiable
Job Description:
IT Support Engineer - Sheffield

Our client based in Sheffield is currently looking for an experienced IT Support Engineer. As a IT Support Engineer, you’ll handle software and hardware support for our client’s diverse product portfolio. 


Key Responsibilities:

*Provide software and hardware support via phone and ticketing system.
*Deliver excellent customer service consistently.
*Investigate and resolve support cases remotely.
*Support all products.
*Adhere to Service Level Agreements.
*Identify and rectify the root causes of problems.
*Collaborate with teams to provide solutions.
*Provide feedback to sales and product teams.
*Offer on-site support for critical issues.


Requirements:

*Experience in a customer-focused role in a software environment.
*Knowledge of IP Networking within a video environment (IP addressing, subnetting, routing, VLANs, TCP, UDP, Unicast, and Multicast transmission).
*Hands-on experience in troubleshooting Windows-based operating systems, including Windows 10, Windows Server 2016, and 2019.
*An understanding of development, product management, and sales processes with an awareness of how the support role feeds information into these.
*An understanding of databases – IBM DB2 and MS SQL.
*An understanding of virtualisation technologies such as Hyper-V including failover and replication processes.
*An understanding of cloud technologies


Benefits:

*Hybrid working (3 days office, 2 remote)
*Training and Development budgets
*Flexible working 


Interested? Please click Apply now!

IT Support Engineer - Sheffield
Job number 1652576
metapel
Company Details:
Adria Solutions
Company size: 10–19 employees
Industry: Recruitment Consultancy
Adria Solutions is the UK’s leading Recruitment Consultancy for IT, Digital, Marketing, and Executive Search. With 20 years of experience in IT ...
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