My client, a highly reputable law firm in has opened a new Manchester office and is seeking a New Claims Handler to join their team. As a New Claims Handler, you’ll play a key role in managing new client enquiries, ensuring all information is accurately logged into the case management system, and providing a stellar client experience that supports the firm’s growth. This role requires excellent customer service skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities
*Accurately inputting and updating client details on the case management system
*Gathering information for new claims and enquiries, proactively liaising with clients and third parties
*Supporting the New Claims Team by handling diary tasks, coordinating with referrers, third-party insurers, and medical agencies
*Ensuring client contact calls meet quality standards and all essential details are obtained
*Tracking and processing paperwork in a timely manner, including insurance policies, medical appointments, and other case documentation
*Communicating professionally with witnesses, referrers, and medical agencies
*Supporting the team with administrative tasks like document redaction, bundle preparation, and telephone support

Key Challenges
*Handling a high volume of claims in a fast-paced environment while maintaining service quality
*Meeting service level and quality standards for internal and external clients
*Prioritizing tasks based on urgency and complexity
*Navigating the case management system with initial supervision and training

Requirements
*GCSE Maths and English at Grade C or above (or equivalent)
*Excellent customer service skills, with a professional telephone manner
*Basic knowledge of MS Office (Word, Excel, Outlook)
*Strong organizational skills and keen attention to detail
*Team-oriented with the ability to maintain strong relationships with colleagues and clients


This role offers full training and opportunities for career progression within a top 200 law firm. The firm provides a supportive, dynamic workplace with access to state-of-the-art technology and robust support functions in HR, Finance, and Marketing. You’ll have the chance to develop your skills within a team known for excellence in legal service and customer care.

If you’re passionate about customer service and want to make an impact in a well-respected law firm, we’d love to hear from you. Apply now and take the first step in building a rewarding career in law.

If you would like to apply for this amazing role then please send me your updated CV or give me a call on to discuss the opportunity further.