Sales Coordinator *Annual Salary: £25,000
*Location: Dudley
*Job Type: Full-time, Permanent
Join a growing business in Dudley as a Sales Coordinator! They have EXCELLENT benefits including 32 days holiday PLUS Christmas shutdown, access to discounts and discounted gym memberships and an early finish on a Friday. In addition, they’re all about the PERSON. If you have administrative experience and are looking for a new challenge, keep reading!
This role is ideal for someone who excels in a reactive environment, focusing on customer service and order management. You will be responsible for handling customer queries, managing shared email boxes, processing returns, and ensuring smooth delivery processes.
Day-to-day of the role: *Take and progress orders efficiently.
*Handle customer queries promptly to ensure satisfaction.
*Manage shared email boxes, ensuring all communications are addressed.
*Handle returns and resolve any order issues effectively.
*Regularly check in with customers and obtain feedback to improve service.
*Keep customers updated on their delivery statuses.
*Liaise with the warehouse team to coordinate delivery times and resolve any discrepancies.
Required Skills & Qualifications: *Proven experience in a sales coordination or similar role.
*Excellent communication and interpersonal skills.
*Ability to manage multiple tasks and thrive in a reactive environment.
Benefits: *24 days holiday plus bank holidays.
*Office closure during Christmas without deduction from annual leave (OMG!)
*Participation in the Employee Assistance Programme (EAP).
*Access to various discount schemes.
*Entitlement to a duvet day (take a day off with no warning!)
*Reduced gym memberships at Sandwell gyms and leisure centres.
*Office closures for team events.
*Early finish on Fridays (extended weekend)
To apply for this Sales Coordinator position, please submit your CV detailing your relevant experience and why you are interested in this role.