AV Senior Event Technician
other jobs Concept Human Solutions
Added before 7 Days
- England,London
- full-time
- £40,000 - £45,000 per annum
Job Description:
UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
London AV Senior Event Technician salary circa £44,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Senior Event Technician to be a key part of our London team, working onsite.
Key Responsibilities
*Building and maintaining strong working relationships with clients, technical teams, and internal event team.
*1st line onsite technical support for all service users.
*Ensure all tickets are tracked in real time via client in house ticketing system.
*Assist with meeting room bookings via ticketing system.
*Work alongside TSDM to developing site documentation for fault triage and escalations through to helpdesk.
*Work alongside TSDM for coordinating and manage repairs via helpdesk teams.
*Work alongside TSDM for coordination and ownership of software / firmware upgrades / processes (Polycom / Intevi).
*Manage critical spares stock report for site.
*Work alongside TSDM for Implement / manage PMV plans.
*Manage Auditorium space and support events as required.
*Manage technicians to deliver events.
*Work alongside Events team and other stakeholders to deliver large events.
*Assist with the setting up and supporting of presentations / conferences across the estate.
*Provide white glove / meet and greet service that manages technical logistics for large complex events, town halls, special events, and VIP’s video meeting.
*Generate daily reports and contact VIP clients to establish full nature of meeting and event requirements (as required).
*Daily checks / ad-hoc testing across all event and Key meeting room spaces.
*Liaise with and Manage 3rd party suppliers.
*Be fully competent in digital AV environments. IT literate, understand network architecture and structured cabling.
*Identify 3rd parties service providers, i.e. Facilities, M&E, IT etc. and formalize support models across the groups.
*Work together with AV Ops Manager to provide onsite service deliverables.
*Proactively train and support end users where required.
*Ability to multitask and work under pressure to strict deadlines.
*Always remain client facing and calm under pressure.
*Any other responsibilities as requested by the AV Operations Manager.
*Provide a communication point for the team and provide a proactive feedback process between the technicians and management.
*Ensuring the on-site and FTS technicians are fully trained based on the Training Matrix.
*Providing support / guidance for the Help Desk Coordinator when business requires.
*Attend various meetings and action/communicate instructions.
Desirable skills
*Demonstrate an aptitude towards providing a high level of customer service.
*Well organised and flexible and to be able to approach different tasks during the working day.
*Willing to undertake training and examinations to improve their technical knowledge.
*Working knowledge of Audio-Visual technologies including: *Crestron: digital matrix, control systems, control panels
*Christie Spyders
*Q-sys
*Polycom Video Conferencing
*Skype for Business functionality and troubleshooting.
Benefits:
* 3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you
3 Words that Guarantee Results in Recruitment
London AV Senior Event Technician salary circa £44,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Senior Event Technician to be a key part of our London team, working onsite.
Key Responsibilities
*Building and maintaining strong working relationships with clients, technical teams, and internal event team.
*1st line onsite technical support for all service users.
*Ensure all tickets are tracked in real time via client in house ticketing system.
*Assist with meeting room bookings via ticketing system.
*Work alongside TSDM to developing site documentation for fault triage and escalations through to helpdesk.
*Work alongside TSDM for coordinating and manage repairs via helpdesk teams.
*Work alongside TSDM for coordination and ownership of software / firmware upgrades / processes (Polycom / Intevi).
*Manage critical spares stock report for site.
*Work alongside TSDM for Implement / manage PMV plans.
*Manage Auditorium space and support events as required.
*Manage technicians to deliver events.
*Work alongside Events team and other stakeholders to deliver large events.
*Assist with the setting up and supporting of presentations / conferences across the estate.
*Provide white glove / meet and greet service that manages technical logistics for large complex events, town halls, special events, and VIP’s video meeting.
*Generate daily reports and contact VIP clients to establish full nature of meeting and event requirements (as required).
*Daily checks / ad-hoc testing across all event and Key meeting room spaces.
*Liaise with and Manage 3rd party suppliers.
*Be fully competent in digital AV environments. IT literate, understand network architecture and structured cabling.
*Identify 3rd parties service providers, i.e. Facilities, M&E, IT etc. and formalize support models across the groups.
*Work together with AV Ops Manager to provide onsite service deliverables.
*Proactively train and support end users where required.
*Ability to multitask and work under pressure to strict deadlines.
*Always remain client facing and calm under pressure.
*Any other responsibilities as requested by the AV Operations Manager.
*Provide a communication point for the team and provide a proactive feedback process between the technicians and management.
*Ensuring the on-site and FTS technicians are fully trained based on the Training Matrix.
*Providing support / guidance for the Help Desk Coordinator when business requires.
*Attend various meetings and action/communicate instructions.
Desirable skills
*Demonstrate an aptitude towards providing a high level of customer service.
*Well organised and flexible and to be able to approach different tasks during the working day.
*Willing to undertake training and examinations to improve their technical knowledge.
*Working knowledge of Audio-Visual technologies including: *Crestron: digital matrix, control systems, control panels
*Christie Spyders
*Q-sys
*Polycom Video Conferencing
*Skype for Business functionality and troubleshooting.
Benefits:
* 3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you
Job number 1653791