Position: External Account Manager
Location: Covering South East UK
Salary: Up to £50k + benefits + car
Company/ Sector: Cutting Tools
The Role:
*This is predominately an account management role but with some new business
*Retain business critical market share at core customers
*Actively hunt for new opportunities in developing core customers
*Ensure appropriate development strategy is defined for the assigned customer portfolio
*Develop strategies and determine activities focused on portfolio customer needs and pain-points
*Achieve business and financial outcomes according to expectation for assigned customer portfolio
*Maintain and/or develop relationships securing customer commitment
*Coordinate specialist support as required fulfilling company commitment
*Review results and develop corrective actions securing results delivery according to plan
*Provide accurate and timely market information regarding customers and competitors.
*Support Sales Management in providing accurate forecasts, budgets and targets as required
*Engage internal stakeholder function teams with relevant competencies in the needed fields to offer total solutions that fit customer needs.
*Secure project work for customers engaging required company resources into a project team.
*Possess basic product and services knowledge and gains thorough knowledge of customer business.
*Ensure pre-meeting plans and preparations before each customer visit to secure efficient negotiation results.
*Ensure global and local pricing strategies are executed within all sales activities.
*Serves as a liaison between customers and company departments.
*Constantly improve knowledge of the company and quality of production, new tools and technologies.
Requirements:
*Five to Seven years’ experience in sales and marketing management with engineering cutting tools skills and knowledge.
*Degree or equivalent qualification/experience in mechanical/manufacturing engineering or economics or a related field.
*Proven track record in delivering good business results.
*Successful experience from negotiations of commercial terms and conditions with industrial customers.
*Relevant experience from Account Management or Sales Management.
*Relevant application knowledge.
*Project management knowledge and experience is a must.
*Knowledge and experience of managing external and internal customer relationships.
*People management experience is an advantage.
*Ability to manage customer requests and business issues effectively within a complex and global organization
*Ability to build customer relationships and secure customer service excellence through customers’ pain points knowledge
*Ability to present and hold negotiations of commercial terms and conditions with all customer’s functions
*Must be able to perform mathematical calculations applicable to product applications and sales statistics
*Must be able to analyse and balance main KPIs including (but not limited to) pricing simulations, AR report, sales statistics and others