Customer Support Coordinator
Salary: Above Market Average
Location: Tamworth (Hybrid) Monday - Friday
Overview:
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Key responsibilities:
*Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA
*On-board new clients
*Presenting company offering & services (Ad-hoc)
*Supporting the Service Desk Manager
*Ensure that reports for monitoring key support activity are run and appropriate actions are taken
*Prompt escalation of client issues to the appropriate team
*Review previous days reporting and calls and identifying any issues
*Produce and update new communication plans for new and existing clients as required
*Assisting and supporting the management support team with ad hoc Service Desk management when senior colleagues are on annual leave or absent
*To coordinate the customer satisfaction survey feedback, organising information and identifying failures
*General administrative tasks
Essential Experience:
*Fantastic Customer Service and Administration experience
*Solid experience with MS Office packages including excel
*Excellent written and verbal communication skills
*Keen eye for detail
*Experience working with a ticketing system or call log system would be highly advantageous
*A keen interest in the IT sector
Benefits:
*23 days annual leave rising to 27 + statuary
*Pension
*Death in Service benefit
*Free Car parking
**This is a brilliant opportunity for any IT professionals who want to work for a company that is stable, and take your career development seriously**
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