THE OPPORTUNITY

Are you a motivated and customer-focused IT professional with experience in providing hands-on technical support? Our client, a leading maritime organisation, is looking for an IT Support Technician to join their dynamic team. This is an exciting opportunity to contribute to a busy IT department while ensuring smooth, day-to-day operations for all users. The role offers a mix of remote and on-site support with a flexible approach to meeting the technical needs of the business.

Salary: £25,0000
Location: South Shields, Tyne & Wear
Working Hours: 08:00 – 16:00 / 09:00 - 17:00 (Monday – Friday) alternating weeks
Hybrid Working: No this is based on site
Drivers Licence: Required, as occasional travel is needed across local sites

THE ROLE

As an IT Support Technician, you will be the first point of contact for internal users, providing essential technical assistance and ensuring issues are resolved swiftly to minimise business disruption. From hardware and software set-ups to troubleshooting and providing user training, your role will be integral in supporting various departments across the organisation. You will work with a range of technologies, including MS Windows, Office 365, and basic networking systems, while assisting with IT projects as required.
YOUR SKILLS / EXPERIENCE

The ideal candidate will have a solid foundation in IT support, ideally in an IT helpdesk or similar customer-focused environment. They will be someone who thrives in a fast-paced setting and is passionate about providing exceptional technical support to colleagues, resolving issues efficiently and ensuring smooth day-to-day operations. With a strong technical skill set and a keen eye for detail, the ideal candidate will be proactive, adaptable, and comfortable handling a wide range of IT challenges, while maintaining a high standard of customer service.
*1-2 years of experience in IT support, preferably in an IT helpdesk or similar customer-focused environment, where they have honed their skills in troubleshooting and providing timely resolutions.
*Strong proficiency with Windows, macOS, Office 365 applications, and general software troubleshooting, enabling them to support a wide range of systems and applications.
*Familiarity with service ticketing systems (Solarwinds experience preferred but not essential), with the ability to log, track, and manage issues efficiently through to resolution.
*A full driving licence and the willingness to travel between locations as needed, ensuring flexibility and reliability in supporting various office sites.
*Excellent communication skills, with the ability to assist colleagues of varying IT expertise levels, explain complex issues in a straightforward manner, and provide clear guidance.
*Strong problem-solving abilities and the ability to handle incidents from first contact to resolution, taking ownership of issues and delivering timely solutions.
*A proactive approach to managing and resolving IT issues, with a focus on delivering excellent customer service, maintaining a positive user experience, and striving for first-time fixes.

YOUR SOFT SKILLS
In addition to your technical expertise, we’re looking for someone who possesses:
*Strong communication skills: The ability to communicate complex technical information in a clear and concise manner to colleagues with varying levels of IT knowledge.
*Customer service focus: A genuine desire to assist and support users, ensuring a positive experience while resolving issues efficiently.
*Adaptability: The ability to quickly adapt to new technologies and procedures, with a willingness to learn and grow in the role.
*Team player mentality: A collaborative approach to working with others, fostering positive working relationships and contributing to the success of the IT team.
*Attention to detail: A methodical approach to managing IT issues, ensuring accurate logging, resolution, and follow-up.
*Time management: The ability to prioritise and manage multiple tasks, ensuring that service levels are maintained and deadlines are met.
This is an excellent opportunity to grow your career in a supportive environment, where your contribution to IT operations and user satisfaction will be highly valued. If you’re a team player with a passion for IT support, we’d love to hear from you!