Tenancy Sustainment Coach
Manchester
35 hours per week
£32,796
Contract covering until July 2025
The client
Our client, a Housing Association, are looking to recruit a Tenancy Sustainment Coach until July 2025. The Tenancy Sustainment Team works closely with the Neighbourhood Teams to support those at risk of potentially failing a tenancy and to ensure tenancy sustainability.
The role
*To take referrals from Neighbourhood teams for the more vulnerable and complex customers, undertaking risk assessments, safeguarding and multi-agency work, drawing on their welfare benefit knowledge to help maximise customers income.
*To provide early intervention, guidance and assistance to customers who are most at risk of failing to sustain their tenancy, both before and during their tenancy.
*To focus on the customer’s strengths, encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently.
*To understand customer demand trends and sustainment trigger points, using customer data to inform best approaches to deliver sustainment services.
*To provide support, coaching and assistance to front-line colleagues, to enable them to signpost and support customers, often working in conjunction with tenancy management or legal intervention when cases are escalated by colleagues for intensive support.
*To develop relationships with other support providers and agencies operating in our neighbourhoods in order to work collaboratively and to signpost customers to other specialist and/or statutory agencies.
*To champion, promote and adhere to our Customer Service Standards.
What our client is looking for:
*An understanding of the challenges vulnerable people may face when sustaining a tenancy.
*Strengths based interventions to support people to achieve positive outcomes.
*An understanding of welfare benefits and how to support customers to maximise these.
*A broad knowledge around mental health and addiction support.
*Experience of working with wider statutory agencies to support customers to sustain their tenancies.
*Hoarding knowledge would be beneficial.
*A driver with access to a vehicle for work.
*An Enhanced Adult DBS is required for this role.
For more information or to apply for the role of Tenancy Sustainment Coach, please contact me on .
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