Service Administrator
Knighton, Powys
Up to £24,000 per annum
Summary
My well established, National client is looking for a Service Advisor who provides excellent customer service and has a passion for doing a good job. Based at our Knighton Depot you will be responsible for acting as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.
Responsibilities
*Work in progress control for workshop.
*Deal with customer needs face-to-face and over the phone with a professional and friendly approach.
*MOT and service scheduling
*Updating customers with vehicle progress
*Clarify for the customer and workshop the basis for repair - Retail | Warranty |Contract.
*Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.
*Inform customer of outstanding campaigns and arrange for work to be completed.
*maximise service and parts profitability using professional sales techniques.
*Sell additional products, services and repair works in a professional manner.
*Maximise customer awareness of all available retailer services.
*Loading workshop schedule to maximise workshop capacity utilisation.
Knowledge, Skills & Experience
*Excellent customer service skills
*Proven organisational skills.
*Proven administrative skills Excellent interpersonal, verbal & written communication skills.
*Ability to work as a part of a team.
*Able to work on own initiative and under pressure.
*Good working knowledge of IT and Microsoft systems (Word, Excel, PowerPoint)
*Knowledge of the automotive industry and of the Autoline computer system would be desirable.
To apply for this position please contact Sarah Dyehouse at Anderson Scott Solutions