Client
Local Authority in Hounslow
Job Title
Home Ownership Officer
Pay Rate
£20.44 an hour paye/£26.59 Umbrella
Hours
36 Hours a week (Mon-Fri)
Duration
Initial 3 month Contract
Location
Hybrid working- Required to be office based in Hounslow House,7 Bath Road, Hounslow 2-3 days a week
Description
PURPOSE OF ROLE:
1. To provide a high quality and comprehensive service for all home ownership related activities with sales of properties and land disposals including Right to Buy, Rent to Mortgage and buy backs.
2. Pro-actively promote and significantly increase the uptake of homeownership opportunities enabling a greater proportion of homeownership options for tenants and residents as appropriate.
3. Implement the provision of and be responsible for new homeownership options undertaken by the team, balancing client affordability at all times.
KEY ACCOUNTABILITIES:
1. To be responsible for the timely and effective processing of Right to Buy and Rent to Mortgage scheme applications for the Council including buybacks and sales of land disposals, in accordance with statutory guidelines and best practice.
2. Process applications from receipt to completion for all new homeownership options including Tenant’s Staircasing, Portable Discount and Self-Build Shared Ownership Schemes and any other home ownership schemes that are considered and implemented by the council.
3. To work in conjunction with colleagues within the Hounslow Housing department to promote available Home Ownership Schemes to tenants and other customers
4. To deal with enquiries and provide accurate information relating to available Home Ownership Schemes in accordance with legislation and statutory guidance
5. To assist in the development of policies, procedures and continuous improvement for all activities relating to sales to improve efficiencies and best practice.
KNOWLEDGE AND EXPERIENCE:
1. Experience and sound knowledge of the Legislative framework governing
Right to Buy, Right To Acquire and other Home Ownership Schemes
2. Advanced knowledge and experience of using Microsoft packages including Word , PowerPoint and Excel packages
3. Demonstrable experience in building positive and productive relationships with colleagues, partners and customers.
4. Experience in dealing and responding to customer enquiries and complaints
5. In depth experience and knowledge relevant to the post, able to explain current and future issues affecting the role and an ability to provide advice
6. A sound understanding of the impact of national and local policies on the Home ownership, local government processes drivers and structures.
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