Job Title: Digital Engagement & Content Supervisor
Location: Milton Keynes
Salary: £36,895
Are you ready to lead the charge in digital transformation, enhance user experiences, and drive impactful service improvements? The Digital Engagement & Content Supervisor role offers an exciting opportunity to manage a multi-channel inquiry service with a digital-first approach. We’re looking for a strategic leader who’s passionate about creating self-service solutions that maximise user satisfaction and streamline access to support services, delivering an exceptional 24/7 experience for members and users.
This position is more than just a supervisory role; it’s a chance to be a key player in our organisation’s digital transformation journey, establishing a reputation for high-quality service that reflects our commitment to our community. If you thrive on leadership, are data-driven, and have a knack for digital content, this could be the perfect opportunity for you.
Key Responsibilities
*Lead & Inspire: Manage, train, and motivate a talented team to deliver top-notch digital support.
*Digital Innovation: Oversee and update our digital support and training tools, ensuring they’re easy-to-use, current, and valuable.
*Drive Improvement with Data: Use data insights to find ways to boost efficiency, streamline processes, and improve service.
*Project & Content Management: Keep projects on track and create engaging content to enhance user engagement.
*Flexible Support: Work within a flexible schedule to ensure consistent support for our users.
What You Bring
*Project & Team Management: Strong leadership and project management skills.
*Content Creation & Strategy: Ability to develop and oversee impactful digital content.
*Data-Driven Decision-Maker: Proven track record in using data to drive continuous improvements.
*Great Communicator: Able to communicate clearly with stakeholders and teams alike.
*Flexible & Adaptable: Comfortable working with varying responsibilities and schedules.
Benefits
*Work-Life Balance & Hybrid Working: 24 days annual leave + bank holidays, with hybrid work options for a balanced life.
*Comprehensive Benefits Package: Includes gym discounts, a strong pension plan, health and dental plans.
*Professional Development Opportunities: Access to extensive training and career growth resources.
If you are a strategic thinker with a passion for process improvement and team leadership, apply through Wild Recruitment to seize this exceptional opportunity and make a meaningful impact.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.