Role Overview and Purpose:
To provide the highest standard of service to customers by efficiently managing enquiries related to warehouse operations, such as new starter setups, relocations, and cancellations. This role ensures that each customer experience is handled smoothly, efficiently, and with a high degree of quality.
Responsibilities and Objectives:
*Handle all warehouse-related enquiries in a courteous and professional manner.
*Process enquiries received in the designated inbox and CRM system in a timely manner.
*Maintain accurate records of customer requests and update cases with all necessary details.
*Process new customer requests, relocations, and cancellations within the administrative platform.
*Ensure that customer-specific information is accurate to support correct setup and efficient service.
*Collaborate closely with the planning and implementation teams to deliver a high level of service to customers.
Who We’re Looking For:
Skills and Abilities:
*Strong communication skills, both verbal and written.
*Ability to work independently as well as part of a team.
*Eagerness to learn and grow new skills.
*Strong attention to detail.
*Excellent focus on customer satisfaction.
*Ability to proactively support colleagues and customers.
Qualifications and Experience:
*Experience in an administrative role, ideally in a warehouse or similar environment.
*Background in working within a process-driven setting.
*Familiarity with service level agreements and the ability to meet them.
*Proficient in IT, especially Word, Excel, and Microsoft Online.
Desirable:
*Ability to use initiative and suggest improvements.
*Experience with CRM systems, such as Salesforce.