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Senior Service Coordinator Wanted!

Our client, a specialist in air conditioning, is currently recruiting for a Senior Service Coordinator to join their expanding and forward-thinking team. The Senior Service Coordinator will be responsible for coordinating and scheduling engineers and ensuring service level agreements are being met.

Key Responsibilities for the Senior Service Coordinator
*To oversee the effective administration of the Service calendar, ensuring that the Service Coordinator books and allocates works in an efficient and logistical manner.
*Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
*Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system.
*Attend reactive client calls and meetings as required.
*Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders.
*Process quotations, invoices and purchase orders and using the company using the company accounts software.
*Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly.
*Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration.

Key Experience for the Senior Service Coordinator
*Coordination or scheduling experience within either HVAC sector, Facilities Maintenance or Contract management in small works engineering is required.
*Experience dealing with a range of stakeholders with a diplomatic and professional approach.
*Strong attention to detail to check reports, produce invoices and quotes
*Strong IT skills and experience of using accounting software is preferable.

Please apply as directed or contact Thomas Edevane from Clearwater People Solutions.