Job Title: Senior IT Technician
Company: Meridian Business Support - Leading Recruitment Business (Top 100 Companies to Work For)
Location: Wythenshawe, Manchester
Salary: Competitive + Benefits

About Us:
We are a dynamic, award-winning recruitment business recognized as one of the top 100 companies to work for. Known for our commitment to excellence and innovation, we’re now looking for a skilled Senior IT Technician to join our team. This role is an exciting opportunity to work at the heart of our IT operations, supporting our strategic technology goals while ensuring a seamless experience for all end-users.

The Role:
As the Senior IT Technician, you will play a critical role in supporting our company’s strategic IT plans. You will oversee the IT help desk, providing hands-on support while managing and mentoring a dedicated team. In this position, you’ll work closely with various departments to implement and support technology solutions, contributing to our company’s growth and operational efficiency.

Key Responsibilities:
*Support and execute the business’s IT strategy to ensure scalability, security, and performance.
*Oversee and run the IT help desk, managing ticket resolution and escalation processes.
*Lead and develop the IT support team, fostering a collaborative and results-driven environment.
*Troubleshoot and resolve a range of technical issues to maintain high levels of user satisfaction.
*Manage and optimise Microsoft 365 and related technologies, ensuring best practices and compliance.
*Implement and monitor IT security protocols to protect company data and systems.
*Collaborate with senior leadership to identify and plan future IT needs in line with business goals.
Qualifications & Experience:
*Proven experience in a similar role, ideally within a fast-paced, client-focused business environment.
*Strong knowledge and practical experience with Microsoft 365, including Exchange, Teams, and SharePoint.
*Solid understanding of network infrastructure, IT security, and endpoint management.
*Experience managing IT help desks, including ticketing systems and user support processes.
*Strong leadership skills with experience managing and developing IT teams.
*Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical colleagues.
What We Offer:
*A dynamic, supportive workplace recognised as a Top 100 Company to Work For.
*Opportunities for professional growth and advancement within a thriving business.
*Competitive salary and benefits package.
*Access to training and development resources to keep your skills sharp and up-to-date.
How to Apply:
If you’re a proactive IT professional with a passion for technology and team leadership, we’d love to hear from you! Apply today to join our top-tier team and play a pivotal role in our exciting growth journey. Please send your CV to: