Details:

GB Retail Claims sits within the larger Corporate Risk and Broking (CRB) Business Unit.

The team is made up of colleagues in the UK (Ipswich) and India (Mumbai) who also work closely with other areas of the business to deliver excellent client service.

As a part of this team no two days will ever be the same with the opportunity to deal with a claim from cradle to grave. The claims being dealt with include:

•Employers Liability •Public Liability •Personal Injury •Property •Disease •Traditional •Motor
•Uninsured Loss Recovery

Through our thorough training programme all colleagues are given the opportunity to learn, grow and develop

To be successful in this role you will be required to deliver high quality Claims Service to all clients, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

Role & Responsibilities :

Allocation Management Small allocation of low level claims handling
Technical Knowledge Understanding of Insurance Industry and claims handling
KPI/SLA Management Individual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards.
Financial Management Compliant with all aspects of the WTW financial processes. Adherance of reserving process within given authority.
Client Management Deal with day-to-day client queries competently, and in line with WTW values.
Quality Management Understand and comply with the audit process. Support and Contribute to the Continuous Improvement Forum.
Mentoring & Coaching Provide non technical training and coaching as required.
Specialist Tasks N/A
Data Analysis and reporting N/A

Technical Requirements/Competencies :

Behavioral Requirements/Competencies :

Equal Opportunity Employer 

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.