Are you keen to join a vibrant and welcoming company in Crawley? We have an exciting opportunity for a customer service/administrative professional to support our sales team
Job purpose:
Providing first-rate office-based customer service and administration of all sales activities.
Benefits:
*UK bank holidays, plus 20 additional days holiday, increasing to 23 days with length of service.
*Profit Share Quarterly Bonuses
*Private Health plan
*Hybrid working model
*Pension scheme.
*Holiday exchange (buy or sell holiday).
*Additional day off for your birthday.
*Study support program to help with costs for related training/qualifications.
Day-to-day of the role:
*Answer inbound customer service calls and emails
*Provide support for inbound sales calls as needed.
*Manage customer orders ensuring smooth progression to Warehouse for dispatch.
*Raising credits, monitoring courier information, handling delivery disputes, and arranging same-day deliveries.
*Chase couriers on delayed deliveries and work within allocated territories.
*Cross-sell and up-sell when processing customer orders.
Required Skills & Qualifications:
*Proven experience in a busy administration role, handling in-bound sales calls and processing orders.
*Experience in a customer service position, taking ownership of enquiries and progressing them to resolution.
*Positive, ’can-do’ attitude with excellent customer service skills.
*Confident and helpful with an eye for detail.
*Super organised, great at maintaining records and communicating updates.
If you are interested in this role, please apply now! Or contact