AV Technician
  • England,West Midlands,Birmingham
  • full-time
  • £28,000 - £32,000 per annum
Job Description:
UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
Birmingham Onsite AV Technician salary up to £32,000
A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Onsite Technician to be a key part of our Birmingham team, working onsite, taking full responsibility for providing technical support for AV and VC equipment.
Key Responsibilities
*To be a point of escalation through to the account manager.
*To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
*Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
*Escalate faults to centralised break-fix function as required and track.
*Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
*Practical knowledge of project deployment.
*Ensuring AV equipment software / firmware updates are implemented under change control processes.
*Completion of preventative maintenance checks during room downtime and management of asset schedules.
*Manufacturers training.
* Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.

* Updating/reviewing AV request log.

* Liaise with client IT & FM teams to agree daily tasks and activities.

* Aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.

* Administration duties to assist with the contract operation including managing of mailboxes & support calendar.

* Managing email requests providing first line telephone support and responding to telephone/voicemail.

* Provide technical support to VC/AV users.

* Locate faults and provide first fix resolutions.

* To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.

* Coordination of subcontracted works.

* Manage consumables/stock holding of onsite spares.

* To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.

* Supervise meetings as required.

* Assist with setting up of events, presentations and conferences.

* To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s.

* Administration necessary to support engineering role.

* Pro-actively train and support end users and prepare relevant documentation.

* Maintain and update inventory and support documentation.

* Provide knowledge transfer to first line support team.

* Use of customer’s incident and change management systems.

*To assist with implementation of critical spares.
Person Specification
*Excellent communications skills
* Relevant technical accreditations including CTS

*Knowledge of current AV and VC equipment and systems
*Ability to work under pressure
Benefits:
* 3% pension contribution (after 3 months probation period)
* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you
Job number 1661477
metapel
Company Details:
Concept Human Solutions
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