Job Title:
HR Administrator - Learning & Development
We are seeking an enthusiastic, well organised learning and development administrator to join our team in our multi-national defence systems business. This person will be responsible for the day to day running of our training rooms and for supporting the L&D advisors to provide learning and development solutions to the business.
Responsibilities
You will be working closely with the rest of the L&D team to ensure that the learning solutions we offer to employees are delivered in a timely, efficient and cost effective manner. You will be:
§ Managing the smooth running of the training facilities at all three sites, meeting trainers, ensuring equipment is available and working, and liaising with security about access (will require site presence at least 3 days per week)
§ Working with external agencies, such as company venue booking agency, training providers and our managed service provider to ensure a wide range of training courses are arranged effectively from start to finish
§ Performing a range of activities within our training management system, including updating records, deleting duplicate requests, checking and correcting data within the system and preparation of reports for business areas or L&D team
§ Responding to a wide range of L&D-related enquires/problems/situations, including investigating records/files/databases to resolve standard queries, or referring more difficult enquiries to roles at higher levels, ensuring quick resolution wherever possible
§ Working with other departments in the business to secure the support required for the running of training courses e.g. facilities for training environment, IM for equipment, security for access control, procurement for contracting payments etc.
§ Take responsibility for administration for a designated set of training courses, including mastering Performance Management, Technical Foundation Programme & Lean Six Sigma (amongst others)
§ Provide administration support for the experienced apprenticeships schemes run across the company, including management of our internal records & issuing documentation and communication to learners
§ Manage the security refresher training process, ensuring all training is carried out within required timescales and records are maintained.
§ Supporting the delivery of any adhoc Learning events across all UK sites
Skillset/experience required:
· Great written and verbal communication skills - able to draft sensitive and appropriate responses to customer queries via email/instant messenger and excellent telephone manner
· A strong customer service ethic - willing to make the extra effort to help others at all times
· A proactive approach to getting things done
· Ability to solve problems
· The ability to develop good working relationships with internal and external trainers, suppliers and delegates, and to be a great ambassador for the L&D team and HR function
· The ability to work under pressure in a busy environment
· Great organisational and planning skills, with the ability to think ahead , identify potential problems and find solutions
· Excellent IT skills, including MS Office suite (Excel, Word, Powerpoint) and the ability to quickly learn new tools and systems
· Previous experience of organising training events or working in a learning administrator role preferre