Student Appeals & Compliance Officer - Immediate start!
other jobs Moore Talent Solutions Limited
Added before 4 Days
- England,London
- full-time
- £18 - £20.50 per hour
Job Description:
A public research university based in West London is looking for a Temporary Appeals & Compliance Officer for at least 3 months, to start as soon as possible. There is the potential for this position to be extended. The hours are 9am-5pm, Monday to Friday, fully office based. You must have prior experience dealing with appeals within higher education.
Responsibilities include:
*To log and review all appeals, determining eligibility in conjunction with the Senior Complaints and Compliance Officer and undertaking investigations as necessary.
*Organising meetings with Appeal Chairs and supporting them to take appropriate decisions and organising appeal panels where necessary.
*Ensuring that decisions are logged and communicated appropriately.
*To collect the required documentation including hard copy/electronic documentation and data for complaints, appeals, disciplinary and selected compliance cases.
*To arrange and attend formal meetings, interviews and hearings, take responsibility for the timely circulation of papers, take minutes and write them up in a professional, accurate manner.
*To write up outcome letters to students where required.
*To create and maintain accurate and comprehensive case archives in conjunction with the Senior Complaints and Compliance Officer and to assist in the monitoring of the University’s policies and procedures.
*To maintain a variety of databases, i.e. Trackers and Registers for complaints, appeals, disciplinary and other procedures
Skills & experience
*Strong administrative experience and dealing with appeals in higher education
*Minute taking.
*Experience of dealing with a varied workload and a wide range of administrative procedures.
*Experience of delivering effective customer service.
*Good IT skills, commensurate with the need to record, track, retrieve, edit, analyse, report and file complex documents and data in a variety of formats, including Excel.
*Experience in using Unit-e or other student record systems and other student information databases, in particular assessment records.
*Good understanding of the appeals process.
Responsibilities include:
*To log and review all appeals, determining eligibility in conjunction with the Senior Complaints and Compliance Officer and undertaking investigations as necessary.
*Organising meetings with Appeal Chairs and supporting them to take appropriate decisions and organising appeal panels where necessary.
*Ensuring that decisions are logged and communicated appropriately.
*To collect the required documentation including hard copy/electronic documentation and data for complaints, appeals, disciplinary and selected compliance cases.
*To arrange and attend formal meetings, interviews and hearings, take responsibility for the timely circulation of papers, take minutes and write them up in a professional, accurate manner.
*To write up outcome letters to students where required.
*To create and maintain accurate and comprehensive case archives in conjunction with the Senior Complaints and Compliance Officer and to assist in the monitoring of the University’s policies and procedures.
*To maintain a variety of databases, i.e. Trackers and Registers for complaints, appeals, disciplinary and other procedures
Skills & experience
*Strong administrative experience and dealing with appeals in higher education
*Minute taking.
*Experience of dealing with a varied workload and a wide range of administrative procedures.
*Experience of delivering effective customer service.
*Good IT skills, commensurate with the need to record, track, retrieve, edit, analyse, report and file complex documents and data in a variety of formats, including Excel.
*Experience in using Unit-e or other student record systems and other student information databases, in particular assessment records.
*Good understanding of the appeals process.
Job number 1662380
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Company Details:
Moore Talent Solutions Limited
We have over 23 years of experience, expertise, and success in doing what we do best ? sourcing and matching outstanding candidates for our valued cli...