Job Title: Duty Manager
Working Hours: 8:00am - 20:00pm
Contract Rota: 4 on 4 off
Location: Wood Green - N7
We are currently recruiting for a Head Concierge/Duty Manager to oversee a high-end luxury residential development located in Wood Green.

Ideally, you’ll have all or most of the experience we’re asking for:
*Previous residential or other property experience, within a similar role
*Experience in managing a team, contractors and building works within a busy development
*Significant experience providing exemplary levels of customer service
*Awareness of general fire, health & safety and security
*Proven ability to and handle confidential information with professionalism and discretion
Responsibilities:
*Oversees all daily operations at the development and is the first point of contact for any incidents or issues related to customers, team members and visitors
*Management of a team of 2 Day Concierge
*1800 unit development
*Meet and greet the residents and answer enquiries by telephone or from callers to the desk
*Always ensure effective security of residents and the building including manning any CCTV and aid the smooth running of facilities
*Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys
*Communicate with leaseholders and managing agents in an attentive and personable manner
*Meeting all requirements of the management contract, lease(s) and service standards
*Support the ongoing asset management routines of the development, aiming to ensure planned maintenance tasks, risk action tasks and mobilisation tasks are completed in an efficient and timely manner.
*Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given time frame
*Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes
*Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.
*Correctly issuing of all parcels/registered mail with a record which must be signed by residents.
*Notify residents of any deliveries to arrange collection from the front desk
If this would be something of interest, please apply with your CV and Niamh will be in touch.