Customer Service Specialist
other jobs Nigel Wright Group
Added before 6 Days
- England,Yorkshire and The Humber,North Yorkshire
- full-time
- £25,000 - £26,000 per annum
Job Description:
The opportunity...
Nigel Wright is recruiting an exciting opportunity to work for a revolutionising digital organisation providing innovative solutions and a customer-first approach. As a growing startup, they value creativity, collaboration, and a passion for excellence. This is a chance to be part of a dynamic team that’s shaping the future of digital experiences.
Customer Service Specialist
Full Time - Office Based
£25-26,000
Permanent
Based near York
Free Parking
The role...
We are seeking a dedicated and enthusiastic Customer Service Specialist. In this role, you will be the first point of contact for customers, providing exceptional support and ensuring a seamless experience. Your ability to understand customer needs, resolve issues efficiently, and identify opportunities to enhance their experience through services offered by the company will be crucial. Some of the daily duties will be:
*Responding to customer inquiries via email, chat, and phone in a timely and professional manner.
*Troubleshoot and resolve customer issues, escalating to technical teams when necessary.
*Maintain a high level of product knowledge to provide accurate information and support.
*Collaborate with cross-functional teams to enhance the overall customer experience.
*Identify and proactively suggest additional services or products that meet the customer needs.
*Upsell and cross-sell the range of digital solutions to maximize customer satisfaction and company revenue.
What we are looking for?
This is not a standard Customer Service role and requires someone who wants to go that extra mile to really understand the customer and provide an all round solutions to their needs by advising on all services provided by the company. You will need some of the following: *Proven experience in a customer service role, preferably in a tech/digital or property organisation
*Excellent communication skills, both written and verbal, along with the ability to build a rapport with the customers
*Strong problem-solving abilities and attention to detail.
*Ability to work independently and as part of a team.
*Familiarity with CRM software and support tools is a plus.
*A positive attitude, flexible approach and an interest in developing in the role as the company grows.
*Sales experience or a strong aptitude for identifying sales opportunities is highly desirable.
Benefits..
*Opportunity to be part of an exciting new concept/company as they continue expand.
*Great progression opportunities for the right candidate as the company grows.
*Able to make the role your own
*Forward thinking and initiative team who support growth
*Competitive salary and benefits package.
For more information and to apply to this role please send your CV to
Nigel Wright is recruiting an exciting opportunity to work for a revolutionising digital organisation providing innovative solutions and a customer-first approach. As a growing startup, they value creativity, collaboration, and a passion for excellence. This is a chance to be part of a dynamic team that’s shaping the future of digital experiences.
Customer Service Specialist
Full Time - Office Based
£25-26,000
Permanent
Based near York
Free Parking
The role...
We are seeking a dedicated and enthusiastic Customer Service Specialist. In this role, you will be the first point of contact for customers, providing exceptional support and ensuring a seamless experience. Your ability to understand customer needs, resolve issues efficiently, and identify opportunities to enhance their experience through services offered by the company will be crucial. Some of the daily duties will be:
*Responding to customer inquiries via email, chat, and phone in a timely and professional manner.
*Troubleshoot and resolve customer issues, escalating to technical teams when necessary.
*Maintain a high level of product knowledge to provide accurate information and support.
*Collaborate with cross-functional teams to enhance the overall customer experience.
*Identify and proactively suggest additional services or products that meet the customer needs.
*Upsell and cross-sell the range of digital solutions to maximize customer satisfaction and company revenue.
What we are looking for?
This is not a standard Customer Service role and requires someone who wants to go that extra mile to really understand the customer and provide an all round solutions to their needs by advising on all services provided by the company. You will need some of the following: *Proven experience in a customer service role, preferably in a tech/digital or property organisation
*Excellent communication skills, both written and verbal, along with the ability to build a rapport with the customers
*Strong problem-solving abilities and attention to detail.
*Ability to work independently and as part of a team.
*Familiarity with CRM software and support tools is a plus.
*A positive attitude, flexible approach and an interest in developing in the role as the company grows.
*Sales experience or a strong aptitude for identifying sales opportunities is highly desirable.
Benefits..
*Opportunity to be part of an exciting new concept/company as they continue expand.
*Great progression opportunities for the right candidate as the company grows.
*Able to make the role your own
*Forward thinking and initiative team who support growth
*Competitive salary and benefits package.
For more information and to apply to this role please send your CV to
Job number 1664158
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Company Details:
Nigel Wright Group
Company size: 100–249 employees
Industry: Recruitment Consultancy
As the preferred talent partner for over 35 years, Nigel Wright Group has significant experience in connecting great people to great opportunities. We...