*Dealing with enquiries from Clients and customers
*Handling all incoming and outgoing phone calls
*Processing and management of incoming customer orders
Customer Service Advisor
Doncaster
£25k
 
My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Customer Service Advisor to support across their large, national distribution operation based within their Doncaster depot.
 
You will be playing a supportive role for all UK locations, providing a positive, proactive and reactive customer services experience to customers, clients and suppliers. These may consist of NHS hospital & procurement teams, pharmacy staff, manufacturers, distributors, logistics teams etc. where problem solving, query handling alongside data input form the basis of this role. 
 
Monday – Friday
09:00 – 17:30
 
Key Responsibilities:
*Providing excellent customer service to secondary care providers nationwide
*Dealing with enquiries from clients and customers
*Processing and management of incoming customer orders, via email and phone
*Ensuring requests for information, delivery discrepancies and credits are dealt with
*Goods receipt processing, liaising with suppliers re any identified discrepancies
*Working closely with internal procurement teams to ensure continuity of supply
*Generate and proof check Goods received reports
*Proactive account management alongside the Regional Hospital Account Management team to increase customer satisfaction
*Develop and maintain relationships with Hospital procurement Teams, providing daily information on existing orders
*Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints & queries whilst logging these on internal Quality Systems
*Maintain accuracy of all sales order related information within the company systems
*Communication with Procurement, Finance and Operations regarding supply, credit and deliveries
 
Key Skills:
*Experience working in a customer service led & administrative role.
*Ability to be organised to prioritise workload
*Excellent communication skills
*Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
*Ability to work under pressure and be flexible in their approach
 
This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person.