Service Specialist
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)
About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.
Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.
Ideal Candidate:
* Experienced in Customer Service: Preferably in a consultative role within a premium or luxury sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.
Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.
Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.