*Dealing with all queries over email and telephone
*Process Email orders
*Clarifying product, pricing, supply issues etc
Customer Service & Data Processing
Doncaster
£25k
 
My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Claims Advisor to support within their customer service teams, based within their Doncaster depot.
 
This is a key role where you will be responsible for all data entry into the businesses main database and to ensure all tasks are completed with absolute accuracy and with attention to detail. Customer service also forms the basis of this role with daily interaction with suppliers and customers to ensure all enquiries are dealt with.
 
Monday – Friday
09:00 – 17:30
 
Key Responsibilities:
*Dealing with all queries over email and telephone.
*Process Email orders.
*Process Transfer orders, adding on relevant supplier information and specific order requests.
*Check customer orders received electronically, amend where necessary and meet set deadlines.
*Re-key any orders that were credited.
*Clarifying product, pricing, supply issues etc.
*Deal with Batch issues.
*Advise and help customers with out of stock situations.
*Filing, matching of paperwork and end of month archiving.
*Splitting and scanning of all paperwork.
*Raise Purchase Credit Requests when necessary. (PCR)
*Interaction with Operations team.
*Initial credit hold notification to finance.
*Order restrictions - processing the order while the restriction is lifted.
*Process FOC orders including additional sample requests
*Produce any necessary reports when requested by other departments
 
Key Skills:
*Experience working in a customer service led & administrative role.
*Able to take in information quickly and accurately.
*Ability to be organised to prioritise workload.
*Able to work alone and in part of a wider team.
*Excellent communication skills.
*Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
*Ability to work under pressure and be flexible in their approach.
 
This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person.