This role is for a Technical Service Engineer who is passionate about technology and telecoms. The successful candidate will be a part of our dedicated Technology team, based in Leeds, providing high-quality service to our clients.
Client Details
Our client is a prominent player in the Technology & Telecoms industry. With a workforce of over 1000 employees, this company has a substantial presence across the UK. They focus on providing advanced business software and have a proven track record of success.
Description
*To take, log and manage incidents or as assigned to you on the Incident Management System through to resolution through the use of correct systems and management escalation paths where applicable
*Work in a shift pattern between the hours of 08:00 and 18:30 on site (7.5hr day)
*Ensure that the Incident Management System is updated with all activities undertaken by you with corrective actions taken, or scheduled with the client.
*Distribute other work out to colleagues in the team where necessary.
*Will be first point of contact for escalations by users and be the first line resolver of any issues
*Will be required in some cases to work outside core hours on supporting events / fault resolution / System upgrades
*To assume the role of Company ambassador providing the highest levels of customer service
*Identify potential business opportunities for the Company
*Accurately implement and work in line with Company policies and procedures
*Project a professional image at all times
*Maintain professional standards of quality of work, personal presentation and personal conduct in relation to yourself and your team
*Maintain an accurate diary, utilising communications equipment and remain as accessible as possible throughout the working day
*To attend internal and external training courses relevant to Company products, as required.
*Ensure that you obtain permission before incurring costs for which you expect the Company to reimburse you
*Ensure that all Company matters are kept confidential by you at all times
*Ensure all administrative returns are made on a strict and regular basis
*Take good care of all Company supplied tools and equipment
*Carry out duties in accordance with the Company’s Equal Opportunities and Health & Safety Policies
*Carry out additional responsibilities as requested by the Management Team
Profile
TECHNICAL SKILLS:
*Ability to assess, interpret and apply known skills to a range of site based problems that may arise
*A good understanding of operating systems and networking.
*A good understanding of Microsoft products including Office and Windows 10/11
*Utilisation of your knowledge and expertise in attending customer sites to provide an effective, highly professional solution to reported problems, including the proficient diagnosis and repair of equipment
*Provision of effective, highly professional installation services, including site surveys, audits, de-installations, moves and preventative maintenance work, within the required timescales.
*Provision of technical assistance when required to other colleagues
*Provision of technical vetting as and when required
TECHNICAL REQUIRMEMNTS
*Windows 10 // Windows 11
*Office 365 suite
*Active Directory
*Microsoft SCCM
*MS Exchange
*MS Server
*Intune
*Previous experience with ServiceNow
PERSONAL SKILLS
*Excellent Communication
*Ability to work in high pressure environments
*Previous experience with VIP’s
*Excellent Customer Service Skills
*Dedicated
*Willing to go that extra mile
*Excellent document writing skills
*Previous experience of managing your own site is essential
Job Offer
* Opportunity to work with a global leader in the technology and telecoms industry

* Supportive and innovative working environment

* Access to the latest technologies and tools