Customer Service Planner *Annual Salary: £23,143 (£12.02 per hour)
*Location: Lincoln, Enterprise House
*Job Type: Full-time, Temp to Perm
We are seeking a dedicated Customer Service Planner to join our team at based in Lincoln (LN5 postcode). This role is crucial in delivering business-critical services, ensuring both planned and reactive work is scheduled effectively to meet our performance targets. Initially office-based, this position offers a transition to a hybrid working model after passing probation, which typically takes 5-6 months.
Day-to-day of the role: *Take ownership of today’s and tomorrow’s work schedules, ensuring all work is completed within the agreed timescale.
*Prioritise and deploy reactive work according to the priority matrix to field resources via telephone, while complying with health and safety guidelines.
*Ensure resources have the availability to complete the work and remove any tasks that cannot be completed as planned.
*Escalate high-priority work that cannot be deployed to the relevant teams.
*Maintain communication with both internal and external customers to keep them informed and realign expectations as necessary.
Required Skills & Qualifications: *Well-organised with excellent administration skills.
*Ability to work effectively within a team while managing your own workload.
*Strong communication skills at all levels with both internal and external customers.
*Proficient in prioritisation and decision-making.
*Driven and ambitious, with a commitment to providing world-class customer service.
Benefits: *Opportunity for permanent employment after temporary period.
*Hybrid working model available after passing probation.
*Comprehensive training and support.
*Inclusive and supportive team environment.
To apply for the Customer Service Planner position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your availability aligns with the start date of 25th November, with no leave during the first three weeks due to training requirements.